AI agents

Four AI agents designed by Symetis absorb the repetitive tasks of IT support, the citizen desk, document search and recruitment. Each is deployable within weeks and hosted in Québec, compliant with Law 25.

// AI AGENTS

Four AI colleagues, ready to work.

Specialised agents that absorb your teams' repetitive tasks. Try them right here.

Idal'IA IT support · levels 0-1-2

Your first line of IT support, 24/7.

Level 0, always available. Bug, password, VPN, internal procedure: she answers before your coffee is ready.

My VPN won't connect since this morning

Let's check together: is your VPN client showing a certificate error or a timeout? In the meantime, I'm opening ticket #IT-2026-4820 for you.

Example questions

I forgot my password: No problem. I'm sending a secure reset link to your work email. To verify your identity, I'll need your full name and your 8-digit employee number. Ticket opened: #IT-2026-4821.
I need access to the Finance SharePoint: That access requires approval from the Finance site owner. I've just forwarded your request to them. Usual turnaround: under 2 business hours. Ticket: #IT-2026-4822.
My VPN won't connect: Let's check together: is your VPN client showing a certificate error or a timeout? In the meantime, try switching to the « qc-mtl-2 » access point. Ticket opened: #IT-2026-4823.

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Mar'IA Municipal desk · 24/7

Citizen services, without the wait.

Procedures, opening hours, planning permits, reports: she answers every citizen, around the clock.

When is the bulky waste collection?

The first Wednesday of the month in your area. Would you like a reminder the day before?

Example questions

What are the city hall opening hours?: City hall is open Monday to Friday, from 8:30 a.m. to 4:30 p.m. The permits desk closes at 3:30 p.m. Would you like to book an appointment online?
Report a broken streetlight: Thank you for reporting it! Could you give me the address or the nearest intersection? I'll create the report immediately and public works will intervene within 5 business days.
When is the waste collection?: In most areas, collection takes place on Tuesday mornings from 7 a.m. Give me your postal code and I'll confirm your exact day. I can also send you a reminder the day before.

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Sof'IA Document search · records

Your documents, found and sourced instantly.

Searches the document management system, finds a report, cross-checks the figures and answers, with sources.

Where is the remote work policy?

Found: « Remote Work Policy v3.2 », HR/2025. Section 4 covers on-site days. Source: DMS > HR > Policies.

Example questions

I'm looking for the 2023 IT tax report: Found: « IT Tax Report, 2023 financial year », published by the Finance Department in March 2024. It's in DMS > Finance > Annual reports. Would you like the executive summary or a specific section?
Where is the remote work policy?: Found: « Remote Work Policy v3.2 », HR/2025. Section 4 sets out on-site days; section 6 covers the equipment provided. Source: DMS > HR > Policies.
What IT tax was deductible in 2024?: According to « Tax Note 2024-07 » (Finance, p. 3): QST on cloud services is 100% deductible for documented business use. Shall I quote the exact passage?

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Oliv'IA Recruitment · CV screening

Your best candidates, ranked in seconds.

Screens CVs, ranks candidates by skill and produces the shortlist in seconds.

Rank the Data Engineer candidates

18 CVs analysed. Shortlist: 3 profiles with Spark + dbt + fluent French. Shall I send you the detailed ranking?

Example questions

Screen the UX Designer internship CVs: 24 applications received for the UX Designer internship. After analysis: 6 profiles with a solid portfolio, including 3 with Figma and user research experience. Shall I prepare an annotated shortlist?
Rank the Data Engineer candidates: 18 CVs analysed for the Data Engineer role. Shortlist: 3 profiles combining Spark, dbt and fluent French; 2 are available within 4 weeks. Shall I send you the detailed ranking with justification per criterion?
Which roles are currently open?: 5 active roles: Data Engineer (Montréal), Cybersecurity Consultant (hybrid), Full-stack Developer (2 roles, Montréal) and UX Designer internship. Which one would you like to move forward on?

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What can these agents actually do for you?

95% of requests resolved on first contact

The support that never sleeps

A level 0-2 agent answers instantly, 24/7, with most tickets resolved without human intervention.

10 s average response time

The modern intranet

A RAG chatbot connected to all company information, where everyone only accesses what they're allowed to, sourced answers in seconds.

85% reduction in manual volume

The smart citizen desk

24/7 answers to recurring citizen or customer requests, freeing up the front line.

60% reduction in processing time

The supervised back office

Tedious tasks - invoices, emails, forms - get automated, while humans stay in control and validate exceptions.

Frequently asked questions

What do the Symetis AI agents do?

Symetis offers four specialised AI agents: Idal'IA (IT support levels 0-1-2), Mar'IA (municipal citizen desk), Sof'IA (document search) and Oliv'IA (recruitment and CV screening). Each one absorbs the repetitive tasks of a specific function.

Can the AI agents integrate with our existing tools?

Yes. Depending on the agent: email and ITSM (Jira, ServiceNow), Active Directory directories, document management systems (DMS), applicant tracking systems (ATS), collection calendars or municipal permit portals. Each integration is detailed on the relevant agent's page.

How long does it take to deploy an AI agent?

Symetis' 4 AI agents (Idal'IA, Sof'IA, Oliv'IA, Mar'IA) are already in production and deployable within weeks, integrated with your existing tools (email, ITSM, DMS, ATS depending on the agent).

What's the difference between the AI agents and the AI development team?

The AI agents (Idal'IA, Sof'IA, Oliv'IA, Mar'IA) are specialised colleagues already in production, ready to use for specific tasks. The AI development team, by contrast, custom-builds complete software from your requirements, with human validation at every step.