Ten AI agents designed by Symetis absorb the repetitive tasks of IT support, the citizen desk, document search, recruitment, expense reports, internal knowledge, meeting notes, the supply chain, asset security and onboarding. Each is deployable within weeks and hosted in Québec, compliant with Law 25.
Ten AI colleagues, ready to work.
Specialised agents that absorb your teams' repetitive tasks. Fictional data, no real system connected: try it risk-free.
Idal'IAIT support · levels 0-1-2
Your first line of IT support, 24/7.
Level 0, always available. Bug, password, VPN, internal procedure: she answers before your coffee is ready.
My VPN won't connect since this morning
Let's check together: is your VPN client showing a certificate error or a timeout? In the meantime, I'm opening ticket #IT-2026-4820 for you.
Sample questions
I forgot my password
No problem. I'm sending a secure reset link to your work email. To verify your identity, I'll need your full name and your 8-digit employee number. Ticket opened: #IT-2026-4821.
I need access to the Finance SharePoint
That access requires approval from the Finance site owner. I've just forwarded your request to them. Usual turnaround: under 2 business hours. Ticket: #IT-2026-4822.
My VPN won't connect
Let's check together: is your VPN client showing a certificate error or a timeout? In the meantime, try switching to the “qc-mtl-2” access point. Ticket opened: #IT-2026-4823.
Procedures, opening hours, planning permits, reports: she answers every citizen, around the clock.
When is the bulky waste collection?
The first Wednesday of the month in your area. Would you like a reminder the day before?
Sample questions
What are the city hall opening hours?
City hall is open Monday to Friday, from 8:30 a.m. to 4:30 p.m. The permits desk closes at 3:30 p.m. Would you like to book an appointment online?
Report a broken streetlight
Thank you for reporting it! Could you give me the address or the nearest intersection? I'll create the report immediately and public works will fix it within 5 business days.
When is the waste collection?
In most areas, collection takes place on Tuesday mornings from 7 a.m. Give me your postal code and I'll confirm your exact day. I can also send you a reminder the day before.
Found: “IT Tax Report, 2023 financial year”, published by the Finance Department in March 2024. It's in DMS > Finance > Annual reports. Would you like the executive summary or a specific section?
Where is the remote work policy?
Found: “Remote Work Policy v3.2”, HR/2025. Section 4 sets out on-site days; section 6 covers the equipment provided. Source: DMS > HR > Policies.
What IT tax was deductible in 2024?
According to “Tax Note 2024-07” (Finance, p. 3): QST on cloud services is 100% deductible for documented business use. Shall I quote the exact passage?
Screens CVs, ranks candidates by skill and produces the shortlist in seconds.
Rank the Data Engineer candidates
18 CVs analysed. Shortlist: 3 profiles with Spark + dbt + fluent French. Shall I send you the detailed ranking?
Sample questions
Screen the UX Designer internship CVs
24 applications received for the UX Designer internship. After analysis: 6 profiles with a solid portfolio, including 3 with Figma and user research experience. Shall I prepare an annotated shortlist?
Rank the Data Engineer candidates
18 CVs analysed for the Data Engineer role. Shortlist: 3 profiles combining Spark, dbt and fluent French; 2 are available within 4 weeks. Shall I send you the detailed ranking with justification per criterion?
Which roles are currently open?
5 active roles: Data Engineer (Montréal), Cybersecurity Consultant (hybrid), Full-stack Developer (2 roles, Montréal) and UX Designer internship. Which one would you like to move forward on?
She reads receipts and invoices, separates GST, QST, tips and mileage, and produces the report for each employee.
How much QST across the March receipts?
$412.80 across 38 receipts. Three have an unreadable tax line: I leave them for you to read.
Sample questions
This receipt shows no tax line
The total is $84.50 and the tax line is unreadable. I compute GST and QST at Québec rates and flag the entry as “to check”: nothing reaches accounting without your approval.
Produce Julie's March report
38 receipts, $1,842.15 including $246.30 of recoverable tax. The PDF is ready, one line per expense, each receipt attached.
Is a business meal for three deductible?
The applicable rule caps the eligible portion. I apply it, write the calculation into the report and point to your internal note. I do not decide for you.
She searches your decks, project sheets and internal notes, and answers by citing the document and the page.
Have we migrated SAP in manufacturing before?
Seven project sheets match. The closest: ECC to S/4HANA, metals sector. Shall I pull the first three with their scope?
Sample questions
Which projects resemble this need?
Four sheets come close, on the same kind of integration and a comparable team size. I give you the scope, the stated duration and a pointer to the sheet, so you can read it yourself.
Who has worked on this kind of integration?
Three people appear in the relevant sheets, with their role on the project. Anything touching their personal file is for HR to answer, not me.
Summarise what our data offering covers
I am drawing on four documents, two of them over a year old. I give you the summary and flag what may be out of date rather than presenting it as current.
She cross-references published vulnerabilities with your inventory and network paths, and surfaces what is actually reachable first.
Which CVEs should we fix this week?
Three out of 47. The rest affect assets that cannot be reached. The three concern controllers reachable from the office network, without crossing the DMZ.
Sample questions
Why is that one a priority?
Because the asset runs the affected firmware version, answers from an office workstation, and drives a production line. All three hold at once, which is what sets it apart from the other 44.
What crosses from IT into OT?
Eleven links, two of which bypass the DMZ. I give you both endpoints, the cabling type and the date of the last survey.
Can you apply the patch?
No. I prepare the change record: affected assets, maintenance window, rollback procedure. The decision and the execution stay with you.
She builds the onboarding path for each role, answers internal questions and tracks what has been covered.
What should a project manager know in week one?
Nine items, four of them mandatory: safety, Law 25, tools, time entry. Shall I produce the path and the reminders?
Sample questions
What is the leave request procedure?
I cite the procedure in force and the date it was updated. If your employment agreement says otherwise, that is what applies: I point you to HR rather than decide.
Build me a quiz on our safety rules
Ten questions drawn from the policy in force, each answer pointing to its clause. You can drop the ones that do not apply to the role.
Where does March's intake stand?
Of six new hires, four paths are complete. Two people have not done the Law 25 module. I can send them a reminder.
She follows the order from acknowledgement to delivery across the ERP, the WMS and EDI messages, and flags a step that is missing or drifting.
Where is order 4471?
Received in the WMS yesterday at 2:12 p.m., but the supplier's EDI 855 acknowledgement never arrived and the ERP is still waiting. Two of five lines are affected.
Sample questions
Which orders have no EDI acknowledgement?
Twelve out of 340, four of them over 48 hours old. Three belong to the same supplier: their 855 goes out without the line number, so the ERP cannot match it.
Why does ERP stock differ from the WMS?
Seven gaps. Five come from WMS receipts with no ERP movement, two from returns entered twice. I give you the references and the timestamps, not an invented explanation.
Which deliveries will miss their window?
Four shipments over the next three days, based on the 856 ASNs and the carrier's observed lead times. I can draft the customer notices; sending them stays your call.