Mar'IA
Municipal desk · 24/7Citizen services, without the wait.
Procedures, opening hours, planning permits, reports: she answers every citizen, around the clock.
What can Mar'IA do?
- Municipal information lookup
- Automated request processing
- Public issue reporting
- Access to regulatory documents
- 24/7 without interruption
- Processed in < 2 min
- Call volume reduction: 50%
When should you use it?
- City hall hours and contact info
- Reporting issues (broken streetlight, pothole)
- Waste collection calendar
- Permit requests and procedures
Which tools does it integrate with?
- Municipal data (hours, services)
- Public reporting system
- Collection calendar
- Permit portal
What it answers
- What are the city hall opening hours?
- City hall is open Monday to Friday, from 8:30 a.m. to 4:30 p.m. The permits desk closes at 3:30 p.m. Would you like to book an appointment online?
- Report a broken streetlight
- Thank you for reporting it! Could you give me the address or the nearest intersection? I'll create the report immediately and public works will intervene within 5 business days.
- When is the waste collection?
- In most areas, collection takes place on Tuesday mornings from 7 a.m. Give me your postal code and I'll confirm your exact day. I can also send you a reminder the day before.